1. Shipping Coverage & Logistics Overview

Paragon Super Industry operates a robust global shipping network directly from our manufacturing and logistics facility in Sialkot, Pakistan. We partner with Tier-1 international express couriers and accredited freight forwarders to provide seamless, trackable delivery to commercial enterprises, sports teams, and retail customers globally.

2. Order Processing & Production Timelines

Delivery timeframes depend on whether you are ordering in-stock retail catalog products or commissioning custom manufacturing:

Order Category	Processing & Production Time	Dispatch Details
In-Stock Retail Catalog	1 – 3 Business Days	Packaged, barcoded, and handed to express courier.
Pre-Production Samples	5 – 10 Business Days	Crafted per tech pack and sent via DHL Express / FedEx.
Custom / OEM Bulk Apparel	12 – 25 Business Days	Scheduled following client sample approval and deposit.
Full Container Ocean Freight	As confirmed in Proforma	Dispatched via Karachi port (FCL / LCL shipments).

3. Shipping Methods & Estimated Transit Times

We provide multiple shipping tiers tailored to order urgency and shipment volume:

Shipping Tier	Courier / Carrier	Transit Duration	Best Suited For
Express Air Courier	DHL Express, FedEx, UPS	4 – 7 Business Days	Retail orders, urgent samples, small-to-medium boxes.
Commercial Air Cargo	Scheduled Airlines	7 – 12 Business Days	Wholesale shipments (100 kg – 1,000 kg).
Ocean Freight (LCL/FCL)	Major Shipping Lines	25 – 45 Days (port-to-port)	Large export containers, seasonal bulk inventory.

4. Tracking Your Shipment

As soon as your shipment is picked up by our logistics carrier, you will receive an automated dispatch email containing the carrier name and your live tracking number. You can also monitor your shipment anytime using our live Order Tracking Page.

5. Customs Clearance, Duties & Taxes

Shipments sent outside Pakistan may be subject to customs inspections, import duties, tariffs, and VAT as determined by the customs authorities of the destination country.

• Unless your invoice explicitly states DDP (Delivered Duty Paid), all customs duties and local taxes are the responsibility of the recipient.
• Paragon Super Industry supplies certified Commercial Invoices, Packing Lists, Certificates of Origin, and Harmonized System (HS) Tariff Codes to ensure prompt clearance at destination ports.

6. Return Policy & Eligibility

We want you to be completely delighted with your purchase. For standard in-stock catalog products, we offer a 30-day return window from the date of confirmed delivery.

7. Custom, Wholesale & OEM Return Exceptions

Because bespoke garments, private-label goods, embroidered logos, and customized team uniforms are produced specifically to individual client specifications, they cannot be returned for exchange or refund due to buyer change-of-mind or client-side sizing errors.

Our Manufacturing Guarantee: If a custom consignment exhibits verified factory stitching defects, incorrect fabric compositions, or clear divergence from the signed tech pack, Paragon Super Industry guarantees immediate rectification, free replacement, or commercial credit.

8. Step-by-Step Return Process

1. Request Return Authorization: Email super@paragonindustry.com within 30 days of receiving your order, citing your Order Number and specific reason for return.
2. Receive RMA Number: Our support team will issue a Return Merchandise Authorization (RMA) along with detailed return packaging instructions and address.
3. Pack & Dispatch: Securely package the goods in original packaging with the RMA slip enclosed. Ship via a reputable, trackable courier service.
4. Inspection & Resolution: Once received at our Sialkot facility, our QA team will inspect the item within 3 to 5 business days and initiate your refund or replacement.

9. Return Shipping Costs

• Defective Goods or Shipping Errors: If you received an incorrect item or an item with manufacturing flaws, Paragon Super Industry will cover 100% of return shipping costs.
• Customer Preference or Sizing Exchange: For voluntary returns or size exchanges, the customer is responsible for the direct cost of return postage.