1. Who We Are

Paragon Super Industry is a premier manufacturer and exporter of performance athletic apparel, outdoor jackets, thermal wear, protective gloves, workwear, corporate wear, and custom bags, operating from our headquarters in Sialkot, Punjab, Pakistan. We serve direct retail consumers, commercial distributors, sporting organizations, and corporate brands across the globe.

For the purpose of global data privacy regulations (including the EU General Data Protection Regulation / GDPR, and California Consumer Privacy Act / CCPA guidelines), Paragon Super Industry acts as the Data Controller for personal data collected through this website (paragonindustry.test / paragonindustry.com) and our related communication channels.

2. Information We Collect

We collect information necessary to provide seamless e-commerce services, execute manufacturing contracts, and deliver personalized customer support:

A. Information You Provide Directly

• Contact & Account Details: Full name, company or club name, email address, telephone and WhatsApp contact numbers, shipping address, and billing address.
• Commercial & Custom Manufacturing Data: Garment tech packs, vector logo artwork, embroidery specifications, bespoke sizing requirements, order quantities, fabric selections, and sample feedback.
• Payment & Transaction Records: Transaction IDs, invoice references, and proof of payment slips (such as Bank T/T transfers). Please note: Credit/debit card details are processed directly by our secure, PCI-DSS compliant third-party payment gateways; we never store your full payment card details on our local servers.
• Customer Inquiries & Communications: Records of your correspondence with our sales, logistics, or design departments.

B. Information Collected Automatically

• Technical Device Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and hardware platform.
• Browsing & Usage Patterns: Pages visited, product categories viewed, items added to shopping carts, search queries, session duration, and referral URLs.

3. How We Use Your Information

We process your personal and commercial data strictly for legitimate operational purposes:

• Order Fulfillment & Production: To process, manufacture, inspect, package, and dispatch your catalog items or custom bulk orders.
• Quotations & Sampling: To calculate transparent cost estimates, generate proforma invoices, and coordinate pre-production sample deliveries.
• Customer Service & Logistics Tracking: To provide accurate courier tracking numbers, delivery updates, and promptly resolve any after-sales queries.
• Website Optimization & Security: To protect our digital storefront against malicious activities, secure user accounts, and refine user experience across devices.
• Commercial Communication: To send critical transaction notifications and occasional updates regarding new product lines or seasonal manufacturing schedules (which you may opt out of at any time).

4. Legal Bases for Data Processing

Under international data protection regulations, we process your information on the following legal bases:

• Contractual Necessity: To fulfill our sales or manufacturing contract with you.
• Legal Obligation: To comply with Pakistani and international trade laws, export customs declarations, and tax accounting.
• Legitimate Business Interests: To run and grow our manufacturing operations securely and ensure continuous quality assurance.
• Consent: Where you have expressly consented to specific non-essential cookies or direct marketing communications.

5. Cookies & Tracking Technologies

Our website utilizes standard HTTP cookies to enhance your browsing experience:

• Essential Cookies: Required for vital functions such as user authentication, shopping cart persistence, and secure checkout navigation.
• Preference Cookies: Remember your selected currency (e.g. USD) and regional browsing preferences.
• Analytics Cookies: Anonymously measure how visitors interact with our catalog to help us improve site navigation and inventory presentation.

You can manage or disable cookies at any time via your browser settings. However, disabling essential cookies may impact certain e-commerce functionalities such as cart saving.

6. Data Sharing & Third-Party Disclosures

Paragon Super Industry NEVER sells, leases, or trades your personal or commercial data to third-party marketing companies. We only disclose necessary data to verified operational partners under strict confidentiality:

• International Couriers & Freight Forwarders: DHL Express, FedEx, UPS, air cargo handlers, and ocean freight carriers for physical delivery of goods.
• Payment Processors: Authorized, PCI-DSS compliant banking networks and electronic payment processors.
• Customs & Trade Authorities: Government customs offices and port authorities as required by international export regulations.
• IT Infrastructure Providers: Trusted cloud hosting and email service providers operating under strict security protocols.

7. Confidentiality of Client Designs & OEM Artwork

8. Data Security & Storage Duration

We employ robust technical and organizational security measures—including SSL/TLS website encryption, firewall security, and role-based data access controls—to protect your personal information against unauthorized access, loss, or alteration.

We retain personal data only for as long as is necessary to fulfill the operational purposes outlined in this policy, satisfy warranty periods, and comply with mandatory corporate accounting, taxation, and export regulations.

9. Your Legal Rights

Depending on your jurisdiction, you have several enforceable rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete details.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where statutory retention obligations do not apply.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Opt out of direct promotional emails at any time using the unsubscribe link or by contacting our team.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, technological, or regulatory developments. Any amendments will be published on this page with an updated effective revision date.