1. Standard 30-Day Refund Window

For all eligible standard catalog purchases, our refund policy is valid for 30 calendar days from the date your package is marked as delivered by the carrier. If 30 days have passed since delivery, we cannot offer a full refund or product exchange.

2. Refund Eligibility Criteria

To qualify for a refund on standard catalog items, the following conditions must be met:

• The merchandise must be unused, unwashed, and in the exact same pristine condition as received.
• The product must be enclosed in its original polybag or branded packaging, complete with all factory tags, labels, and inserts intact.
• The return parcel must include your Return Merchandise Authorization (RMA) slip and order invoice.

3. Damaged, Defective, or Incorrect Deliveries (Immediate Priority)

4. Non-Refundable Items & Services

The following items are strictly non-refundable:

• Custom & Private-Label Products: Garments manufactured to custom measurements, private-label branding, customized sublimation, or embroidered logos cannot be refunded unless a verified factory defect exists.
• Final Sale & Clearance Items: Products explicitly marked as “Clearance” or “Final Sale” at the time of purchase.
• Items Showing Signs of Wear: Garments that have been worn, washed, laundered, stained, or exposed to strong odors (e.g. tobacco, perfume).
• Gift Cards & Digital Assets: Downloadable tech pack templates or digital vouchers.

5. Refund Inspection & Approval Timeline

Stage	Estimated Duration	Action Taken
1. Parcel Arrival	Day 1	Return parcel logged into our Sialkot intake warehouse.
2. Quality Inspection	1 – 3 Business Days	Garment verified for unworn state, tags, and cleanliness.
3. Decision Email	Day 3 – 4	Automated email confirming refund approval or status.
4. Bank Crediting	5 – 10 Business Days	Credit card issuer or bank reflects the refunded amount.

6. Payment Method & Disbursement

All approved refunds are credited back to the original payment method used during initial purchase:

• Credit / Debit Cards: Processed immediately through our payment gateway. Funds typically reflect on your bank statement within 5 to 10 business days depending on your card issuer.
• Bank Telegraphic Transfers (T/T): For wholesale customers, refunds or credits are issued via corporate wire transfer or credited toward your next production proforma invoice.

7. Late or Missing Refunds

If you have not received your refund after receiving our confirmation notice:

1. Re-check your bank account statement or online banking portal.
2. Contact your credit card company; it often takes several working days for funds to post officially.
3. Contact your banking institution to inquire about incoming pending settlements.
4. If you have done all of the above and have still not received your refund, please email our accounts department at super@paragonindustry.com.

8. Order Cancellations

• Catalog Purchases: Eligible for a 100% full refund if cancelled within 24 hours of placement and prior to shipping courier dispatch.
• Custom Manufacturing Runs: Cancellations made before raw materials (fabric, trims, labels) are acquired are eligible for a refund minus initial sampling and design digitizing fees. Cancellations after fabric cutting cannot be refunded.